IT Support

Imagine your very own team of IT experts without the need to hire them in-house.
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overview

IT Support To Fit Your Business

In the office or working remotely, your employees depend on optimal systems performance and IT support when and where they need it. From systems design and implementation to user support and security management, Viatec keeps your employees on track and your IT infrastructure operating smoothly.

We handle all technology initiatives and issues through a single point of contact. Your assigned engineer ensures you benefit from a combination of technology solutions and configuration best practices that maximize infrastructure performance. We meet or exceed the highest standards for IT support and cybersecurity. We don’t outsource any part of our operations, and we dedicate time for team members to analyse emerging technologies.

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Best-in-class tools and technology

Key elements of our IT Support

With our Modern Workplace solutions which include proactive IT maintenance, real-time monitoring, and managed patching, we reduce the amount of time our IT support is required, consequently boosting productivity.

Our help desk is available to assist with any technical issues you may encounter. With telephone and remote support our technicians can diagnose and fix issues without needing to be physically present. This is ideal for quick resolutions and minimising downtime.
For more complex issues that require hands-on assistance, we provide on-site support. Our technicians will visit your location to address and resolve any technical problems.
We manage and monitor your network to ensure it is secure, reliable, and performing optimally. This includes setting up and maintaining routers, switches, firewalls, and other network devices.
Protecting your data is our top priority. We offer comprehensive cybersecurity services, including threat detection, vulnerability assessments, and implementing security protocols to safeguard your systems.
We offer expert advice on IT strategies, helping you make informed decisions about technology investments and improvements. Our consultants work with you to develop a tailored IT plan that aligns with your business goals.
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Benefits of IT Support with Viatec

Immediate Assistance

Provides quick resolution to technical issues, minimising downtime and keeping operations running smoothly.

Cost Savings

Reduces the need for on-site visits, lowering travel and service costs associated with in-person support.

Expertise

Access to knowledgeable IT professionals who can diagnose and resolve issues efficiently.

Convenience

Allows employees to receive help without leaving their workstations, enhancing productivity and reducing disruptions.

Proactive Monitoring

Enables continuous monitoring of systems with Modern Workplace

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Enhanced Security

Provides guidance on best practices and immediate response to security threats, ensuring data protection and compliance.

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INVEST IN YOUR FUTURE

Cybersecurity & Modern Workplace

Our Modern Workplace solution includes IT support to protect every aspect of your business. A monthly per user cost is far more economical than facing the financial and reputational damage of a data breach.

The average cost of a data breach in Ireland can vary, but recent reports indicate significant financial impacts. On average, a data breach can cost SMEs around €2.98 million and one in three Irish SMEs has paid out on average of €22,7732 ransom to cybercriminals (source). By choosing our Modern Workplace, you safeguard your business against costly breaches and ensure a resilient, secure environment for growth.

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